Office of Workers' Compensation Programs goals and monitoring are needed to further improve customer communications

Office of Workers' Compensation Programs goals and monitoring are needed to further improve customer communications

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However, OWCPa#39;s customer service efforts fell short of practices used in three organizations we surveyed and in model organizations in the private sector that NPR studied. ... In addition, OWCP officials reported using proportionately about one half as many best practices related to measuring ... from 8 to 14 the number of practices it considered not applicable because the activities applied to call centers.


Title:Office of Workers' Compensation Programs goals and monitoring are needed to further improve customer communications
Author:
Publisher:DIANE Publishing -
ISBN-13:

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