In this section, we provide a simple five-step methodology you can use to guide your CRM project. ... participants, outlined below. ... Selected individuals should be those who have deep insight into how the business engages with customers in these processes. ... who are motivated to better manage the business through reports and dashboards available in CRM, and in empowering their teams with toolsanbsp;...
Title | : | Microsoft Dynamics CRM 2011 Administration Bible |
Author | : | Matthew Wittemann, Geoff Ables |
Publisher | : | John Wiley & Sons - 2011-01-06 |
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